Pulp orders are processed in the order that they are received. Pulp is only processed on Mondays and Fridays during business hours. Orders submitted after 12:00PM will be processed the following Pulp processing day, based on the order it is received. You will be notified of the status of your order, pick-up instructions will be provided and/or delivery arrangements will be made.

We understand that papermaking is an investment…and sometimes you need a little flexibility when making a purchase—and that's completely okay. We believe investing in yourself should be accessible, and we're happy to offer payment options to help.

For select programs and products, payment plans are available directly through our website. We also offer Klarna and Afterpay for all purchases, giving you additional ways to pay over time. Choose the option that works best for your budget, and if you have any questions, we'll see what we can do!

Payment Plan Policy

Payment plans are available for select programs and must be approved by CHICAGO PULP in advance. By enrolling in a payment plan, you agree to make all scheduled payments by their due dates. Any past-due balances will accrue interest at the then-current statutory interest rate permitted under Illinois law. Failure to make timely payments may result in suspension or loss of participation, and any outstanding balance will remain due.

Payment plans are non-transferable and do not alter CHICAGO PULP's cancellation or refund policies unless otherwise stated in writing.

Refunds are not available for PULP or PAPER Purchases.

You must notify us at least 7 days prior to the start of a PROGRAM to be considered for a refund. Refunds are not guaranteed. Refunds are not available for participant/client cancellations or no-shows.

CHICAGO PULP reserves the right to cancel or postpone a class due to low enrollment, an emergency or for any reason at anytime. In this case, CHICAGO PULP will provide a full refund.

CHICAGO PULP photographs and records activities taking place in its studio and program spaces for documentation, archival, educational, promotional, marketing, fundraising, and other organizational purposes.

By entering or participating in any CHICAGO PULP activity—including, but not limited to, studio visits, programs, classes, studio sessions, residencies, workshops, exhibitions, or other events—you acknowledge that photography, video, and/or audio recording may occur.

By entering the premises, you grant CHICAGO PULP and its representatives, successors, assigns, and authorized partners permission to photograph, record, and use your likeness, image, voice, and, where applicable, your name in any media or format now known or later developed, worldwide and in perpetuity, in connection with CHICAGO PULP and its mission. Such uses may include, without limitation, websites, social media, print publications, newsletters, articles, educational materials, presentations, fundraising campaigns, news coverage, and promotional or advertising materials.

You understand and agree that you will not receive compensation for the creation or use of these recordings or images. You also waive any right to inspect or approve the finished materials or any accompanying text and release CHICAGO PULP from any claims arising out of or related to the authorized use of your likeness, including claims for invasion of privacy, violation of the right of publicity, defamation, or copyright or other intellectual property claims, to the extent permitted by applicable law.

CHICAGO PULP will make reasonable efforts to honor requests not to be photographed or recorded. If you do not wish to appear in photographs, video, or audio recordings, please notify CHICAGO PULP in writing before your visit or speak with a staff member upon arrival so we can make reasonable efforts to exclude you from media coverage. While we cannot guarantee that incidental capture can always be avoided in public or group settings, we will work with you to accommodate your request whenever reasonably possible.

CHICAGO PULP only collects payment and mailing information for program purchases, product sales and/or invoices. Your information is will not be used for any purpose outside of communication related to registered programming, purchased products, paper pick-up, shipping work, product or materials, and/or payment collection.